How long is the rental?
One of our main goals here at Lilac & Lace Co. is to accommodate our brides as much as we possibly can. While other rental companies can have strict rental time frames, we recognize that this is a busy time for everyone involved and have set our rental times accordingly. Our rental pick-up times are Thursdays at 10:00AM OR 6 PM and drop-off is Monday at 10:00AM OR 6 PM.
Can I set up an appointment to see my items?
Although we would LOVE to meet all of our brides, our appointments are limited to those brides that will need delivery/design or coordination services.
Do you have a minimum rental amount?
We require a minimum $100 order to pick up items. For delivery, we require a $700 minimum order if your event is within 20 miles; if your venue is 21-30 miles away, we require a $800 rental order, and if your venue is 31+ miles away, a $900 rental order is required.
What is the cost for delivery?
If you prefer not to pick up your items, we may be able to deliver. Our delivery ranges in price from $140+ each way within a 20 mile radius. After 20 miles, we will charge a $8/mile one time travel fee. We prefer pick-up and delivery on the same day and, if on different days, we may tag on a extra charge. Holiday fees may also apply. For delivery and package pick-ups ending after 11:00PM, late night fees do apply.
Can I pick-up larger pieces so I don't need to be charged delivery? (Please note, this is for new orders only)
Our couches/settees and larger furniture pieces (sweetheart tables, buffets, bars, vanities, tables, peacock chairs, etc.) are not available for pick-up. You may rent tabletop items, signage, mirrors, easels, small cake tables etc. and pick-up.
How do I reserve my pieces?
Once you have been given the quote and accept the invoice, your pieces will be reserved when the contract and the 50% deposit are received. The quote is only good for two weeks. Your pieces are not reserved until all of this has been returned to Lilac & Lace Co.
What if something happens to my rental items?
If the items are lost or come back damaged/broken so that we cannot repair or clean them, your credit card will be charged 3-5 times the cost of the rental fee for that item. All invoices contain a 6% cleaning fee to care for our items.
One of our main goals here at Lilac & Lace Co. is to accommodate our brides as much as we possibly can. While other rental companies can have strict rental time frames, we recognize that this is a busy time for everyone involved and have set our rental times accordingly. Our rental pick-up times are Thursdays at 10:00AM OR 6 PM and drop-off is Monday at 10:00AM OR 6 PM.
Can I set up an appointment to see my items?
Although we would LOVE to meet all of our brides, our appointments are limited to those brides that will need delivery/design or coordination services.
Do you have a minimum rental amount?
We require a minimum $100 order to pick up items. For delivery, we require a $700 minimum order if your event is within 20 miles; if your venue is 21-30 miles away, we require a $800 rental order, and if your venue is 31+ miles away, a $900 rental order is required.
What is the cost for delivery?
If you prefer not to pick up your items, we may be able to deliver. Our delivery ranges in price from $140+ each way within a 20 mile radius. After 20 miles, we will charge a $8/mile one time travel fee. We prefer pick-up and delivery on the same day and, if on different days, we may tag on a extra charge. Holiday fees may also apply. For delivery and package pick-ups ending after 11:00PM, late night fees do apply.
Can I pick-up larger pieces so I don't need to be charged delivery? (Please note, this is for new orders only)
Our couches/settees and larger furniture pieces (sweetheart tables, buffets, bars, vanities, tables, peacock chairs, etc.) are not available for pick-up. You may rent tabletop items, signage, mirrors, easels, small cake tables etc. and pick-up.
How do I reserve my pieces?
Once you have been given the quote and accept the invoice, your pieces will be reserved when the contract and the 50% deposit are received. The quote is only good for two weeks. Your pieces are not reserved until all of this has been returned to Lilac & Lace Co.
What if something happens to my rental items?
If the items are lost or come back damaged/broken so that we cannot repair or clean them, your credit card will be charged 3-5 times the cost of the rental fee for that item. All invoices contain a 6% cleaning fee to care for our items.
