Our Policies
Rental duration
One of our main goals here at Lilac & Lace Co. is to accommodate our brides as much as we possibly can. While other rental companies can have strict rental time frames, we recognize that this is a busy time for everyone involved and have set our rental times accordingly. Each rental will be available on a Thursday before the wedding and will be due back by 5pm the following Monday. Have a Friday night wedding and need your decorations earlier? As long as it doesn't interfere with another client's time slot, we are willing to work with you on extending your rental period, free of charge!
How to reserve your pieces
Once you have been given the quote and accept the invoice, your pieces will be reserved once the contract and the 50% deposit are received.. The quote is only good for two weeks. Your pieces are not reserved until all of this has been returned to Lilac & Lace Co.
Delivery
If you prefer not to pick up your items, we can deliver. Our delivery ranges in price from $50-$75 each way within a 20 mile radius. After 20 miles we will charge a $3/mile one time travel fee..
Loss/Theft/Damage
If the items are not returned to us or they come back damaged/broken so that we cannot repair or clean them, your credit card will be charged 3-4 times the cost of the rental fee for that item.
One of our main goals here at Lilac & Lace Co. is to accommodate our brides as much as we possibly can. While other rental companies can have strict rental time frames, we recognize that this is a busy time for everyone involved and have set our rental times accordingly. Each rental will be available on a Thursday before the wedding and will be due back by 5pm the following Monday. Have a Friday night wedding and need your decorations earlier? As long as it doesn't interfere with another client's time slot, we are willing to work with you on extending your rental period, free of charge!
How to reserve your pieces
Once you have been given the quote and accept the invoice, your pieces will be reserved once the contract and the 50% deposit are received.. The quote is only good for two weeks. Your pieces are not reserved until all of this has been returned to Lilac & Lace Co.
Delivery
If you prefer not to pick up your items, we can deliver. Our delivery ranges in price from $50-$75 each way within a 20 mile radius. After 20 miles we will charge a $3/mile one time travel fee..
Loss/Theft/Damage
If the items are not returned to us or they come back damaged/broken so that we cannot repair or clean them, your credit card will be charged 3-4 times the cost of the rental fee for that item.